I bought this as a gift for my girlfriend, as she really wanted an initial necklace and we both love Aloraflora and supporting local business. We had the misfortune of having the chain break within the first few days of her wearing it. She was heartbroken. I reached out via email to see if I could pay for a replacement chain, and Allison got back to me very quickly and fixed it for free! Absolutely no hassle to me, just had me leave the necklace in my mailbox and she swung by, picked it up, and dropped it off, completely fixed! I couldn't believe the amazing customer service and my girlfriend is so happy with her necklace. I'll be recommending Aloraflora to everyone and anyone I can.